Technical Support
We have a strong technical engineer team.
Service Time: 7 x 12H
Software Download
01.
Attendance Software
For Corporate Administration.
Personnel, attendance, access control management.
Only for one PC use.
02.
Configure Software
For Professional technician.
Hardware parameter configuration software.
Use via LAN.
03.
SDK, API
For Developers.
Support JAVA, C++, C#.
For secondary development, docking developer's own platform
Have Any Questions?
FAQ's
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How can I get the price?
We usually quote within 24 hours after we get your inquiry (except weekend and holiday) and if you are in a hurry to get the price, welcome to call us for immediate response.
Can I buy a sample to test first?
Yes. Please feel free to contact us.
What is your lead time?
It depends on the order quantity and the season you place the order. Usually we can send out your order within 3-15 days, and 15-30 days for large quantity orders.
What's your warranty policy?
We provide 1 year warranty.
Can you accept OEM order?
Yes, we can provide customers complete custom solutions and OEM service with a strong R&D and advanced manufacturing facility.
Do you provide SDK, API for secondary development?
Yes, we can provide SDK and API and customize APIs according to customers’ requirements.
Does your device supports MQTT?
Yes, Our devices support MQTT.
How Does Online Learning Work?
Our devices support MQTT.
Can it be used offline or connected cloud? Is there any limitation to license?
Our face recognition products support offline use in a local network. We can provide SDK and API. If you don’t use our cloud, no limitation relate to license, if you use our cloud, it’s charged at 10 usd for 3 years per device. Our cloud server is in China, if u worry about connection, we can provide a complete cloud server software package for you to build cloud in your country. We have some southeast Asian customers who have already done this way.