Technical Support

We have a strong technical engineer team.

Service Time:  7 x 12H

Software Download

01.

Attendance Software

For Corporate Administration. Personnel, attendance, access control management.
Only for one PC use.

02.

Configure Software

For Professional technician. Hardware parameter configuration software.
Use via LAN.

03.

SDK, API

For Developers.
Support JAVA, C++, C#.
For secondary development, docking developer's own platform

04.

Protocol

For Developers.
RS485, MQTT Protocol

Have Any Questions?

FAQ's

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We usually quote within 24 hours after we get your inquiry (except weekend and holiday) and if you are in a hurry to get the price, welcome to call us for immediate response.

Yes. Please feel free to contact us.

It depends on the order quantity and the season you place the order. Usually we can send out your order within 3-15 days, and 15-30 days for large quantity orders.

We provide 1 year warranty.

Yes, we can provide customers complete custom solutions and OEM service with a strong R&D and advanced manufacturing facility.

Yes, we can provide SDK and API and customize APIs according to customers’ requirements. 

Yes, Our devices support MQTT.

Our devices support MQTT.

Our face recognition products support offline use in a local network. We can provide SDK and API. If you don’t use our cloud, no limitation relate to license, if you use our cloud, it’s charged at 10 usd for 3 years per device. Our cloud server is in China, if u worry about connection, we can provide a complete cloud server software package for you to build cloud in your country. We have some southeast Asian customers who have already done this way.

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